BeskrivelseWe are strengthening our dedicated Customer Support team to look after our clients. The Technical Support Specialist's mission is to provide a helping hand to our customers, who are shipping companies operating globally around the clock.About The JobAs a Customer Support Specialist, you provide technical support through creative problem-solving and a thorough knowledge of how Dualog works. You will be part of a dynamic and skilled team currently operating from Norway and Singapore that is well-reputed to deliver exceptional support to our customers globally, both on ships and onshore. You cooperate with our internal and external stakeholders, such as developers, captains onboard the ships, and industry partners. The primary delivery is Customer Success.What you will doProvide 1st and 2nd line technical support of Dualog software and services to our customers through phone and email. (Training will be provided)Work closely with colleagues in Singapore and Norway in a team-based environment as part of the global technical support service.Collaborate internally on projects and special deliveriesSupport the team's primary delivery: Customer Success!What we are looking forKey Requirements:Diplomas/Bachelor's degrees holders in relevant fields of IT studies or those with relevant experience working in similar roles.Basic fundamentals and troubleshooting in networking, operating systems, hardware, and email protocols.Strong passion for technologyExcellent analytical and problem-solving skillsExcellent decision-making ability in both team and individuallyExceptional oral and written communication skills in English and Norwegian are essentialPassionate about working with customers and finding solutions that make their goals possibleSelf-motivated and eager to learnYou deliver that little extra when required in an exciting and hectic work environmentPreferred Qualifications:Experience in customer-facing technical supportStrong experience and troubleshooting in networking, operating systems, hardware, and email protocolsFamiliarity with maritime satellite communication and the shipping industryLocation:Tromsø, NorwayOslo, Norway(Remote can also be considered)Travel required: 0-10%

Sjølundvegen 1, 9016 TromsøStort kartHybridkartFlyfoto