3042 - Onsite Support Analyst
Folk AS for kunde
Bergen
We are seeking an Onsite Support Analyst
Arbeidsgiver
Folk AS for kunde
Stillingstittel
3042 - Onsite Support Analyst
Frist
Vi intervjuer fortløpende
Ansettelsesform
Vikariat
On behalf of our client we are seeking an Onsite Support AnalystRole: Junior Level Start: ASAPDuration: 3 months The Onsite Support Analyst is a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.The Onsite Support Analyst also enforces the client´s desktop and laptop policies and procedures.Responsibilities: Provides second-line investigation and diagnosisResolves and closes incidents/service requests as per help desk procedures & allocated timelinesEscalates unresolved incidents/service requests within agreed timescalesLogs relevant incident/service request details per help desk proceduresCommunicates with customer regarding incident progressEnsures tickets are updated at all times until issues are resolvedComplies with QHSE and IT policiesLiaises with customer, other IT support groups and 3rd party providers when necessaryPerforms staging of PCsMaintains Global Asset Management database with all the required updates related to the hardware he responsible forPerforms IMAC (Install, Move, Add and Change)Conducts hardware and software maintenance and supportTroubleshoots and resolves PC incidents and/or VIP requestsLiaises with 3rd party suppliers for hardware repairAssists with SCSI on IT security issues and virus eliminationAssists local Server Team when server maintenance is requiredAssists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Lync SystemPlease upload diploma and transcripts with your application. Folk can offer:Good long-term opportunities with our clientsIndividual and adapted follow-up while on assignmentGood career development opportunities in an interesting and innovative sectorCompetitive terms and conditionsSocial events and pleasant tokens of appreciation throughout the yearWe see possibilities in your competence!In Folk, we work in accordance with our values: ethical, personal, enthusiastic and flexible.
Om arbeidsgiveren
Since the establishment in 2004, Folk AS has assisted Norwegian and international companies by selecting and recruiting skilled people within technical and administrative disciplines for project-based, temporary and permanent positions This is what we are good at here lies our expertise.Our values are: ethical, personal, committed and flexible.
Nettverk
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Sektor
Privat
Sted
5003 Bergen
Bransje
Olje og gass
Stillingsfunksjon
IT drift og vedlikehold / Drift/Operations,
IT drift og vedlikehold / IT-support
Nøkkelord
IT, Onsite IT Support, Support Analysts
Spørsmål om stillingen
Kontaktperson
Vibeke Herland
Stillingstittel
Teamleder
Telefon
48 89 06 08
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