Customer Success Manager - where impact meets opportunity

Arbeidsgiver Ascertra AS Stillingstittel Customer Success Manager Frist Snarest Ansettelsesform Fast

Propeople, an application by Ascertra AS, is undergoing substantial growth in its client base. We are currently in search of a Customer Success Manager to join our compact team and support our clients in maximizing the benefits of our software solutions.In the capacity of a Customer Success Manager at ProPeople, your role will be crucial in securing our clients' success through enhancing their utilization and contentment with our web-based planning and competency management application. You will serve as the main liaison for our clients, guiding them in fully harnessing our platform's potential and reaching their business objectives.We are seeking an individual who embodies a strong service-oriented and customer-focused attitude, demonstrating the ability to take initiative and drive actions. This person approaches tasks with a methodical and systematic mindset, proactively planning and establishing clear priorities. Key ResponsibilitiesCustomer Training: Guide clients through the onboarding process and ensure a seamless transition to our platform. Understand their specific needs in planning and competency management.Product Training: Provide comprehensive training sessions for clients to maximize their understanding and usage of our web application.Customer Engagement: Build and maintain strong relationships with clients. Act as a trusted advisor, understanding their goals and challenges, and providing strategic guidance.Customer Support: Handle client inquiries, issues, and escalations promptly and effectively, ensuring high customer satisfaction and issue resolution.Product Feedback: Gather feedback and insights from clients to contribute to shaping product improvements and developments. Advocate for clients' needs within the company.User Behavior Analysis: Monitor customer usage data and proactively identify opportunities for clients to optimize their planning and competency management processes.Renewals and Upselling: Collaborate with the sales team to identify opportunities for renewals and upselling of additional features or services.Qualifications Bachelor's degree in business/marketing, or relevant experience as a rotation coordinator.Demonstrated experience in customer success/account management, or solid understanding of planning and competency management principles.Excellent communication, presentation, and collaboration skills.Ability to analyze data and derive actionable insights.Customer-centric mindset with a passion for ensuring customer success.Highly organized, self-motivated, and capable of managing multiple client relationships simultaneously.What We OfferAn exciting work environment characterized by committed, highly motivated, and skilled employees.Challenging and varied tasks.A conducive learning environment with development opportunities and dedicated colleagues and partners.The opportunity to join an exciting journey, collaborating with our valued customers across the Nordics, UK, Asia, Australia, and beyond as we continue our global expansion.A pleasant and innovative environment with a high level of expertise.A hybrid work model that combines the best of both office life and remote work.Good insurance and health arrangements.

Om arbeidsgiveren With nearly 30 years of experience in scheduling and competency management, the ProPeople application plays an important role in assisting our clients in the energy, maritime, and other onshore industries to optimize their operations. With ProPeople our customers are able to build employee schedules based on competence, skills and availability to match the demands of their projects.Ascertra has offices and team members located in Norway, United States, Canada, UK, Australia, and India.Ascertra is part of the Vela Software Group. Vela Software, an operating group of Constellation Software, Inc., manages and builds mission-critical software businesses globally. Related companies & product lines within the group include SeaRoc, Proarc, Coreworx, Mpower, NEMS and Petrosys.For more information about ProPeople, visit www.propeople-hris.com.

Nettverk LinkedIn Sektor Privat Sted Petroleumsveien 6, 4033 Stavanger Hjemmekontor Delvis hjemmekontor Bransje IT - programvare Stillingsfunksjon Brukerstøtte/support, Rådgivning, Salg / Løsningssalg Arbeidsspråk Norsk, Engelsk

Nøkkelord Customer Success, Customer Experience, Customer Support, Crew rotation, Competence Management

Spørsmål om stillingen Kontaktperson Anita Bø Stillingstittel General Manager Mobil 47 25 22 30 Send melding

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