Are you our new Vendor Operations Manager?

Arbeidsgiver Elkjøp Nordic Stillingstittel Vendor Operations Manager Frist 02.11.2023 Ansettelsesform Fast

Working in Nordic Customer Care Center you will be a part of a team consisting of 450 people. We are located in Norway, Sweden, Denmark and Finland and handle aproximately 4 million contacts a year.As a market leader, we dare to say; Welcome to the best team in electronics and customer experience! Our job is to make everyone's lives a little better with the help of the wonderful world of technology. Our success lies in the people who work for us – how we solve problems together and how our knowledge sets us apart from our competitors.About the jobThis role is a part of the General Service Management Team and have the overall responsibility to follow up performance of our outsourced customer service across the Nordic countries. One of your responsebilities will be to ensure that the contract is being followed as agreed to get the most out of our partnership.You will be part of developing our partner strategy including, building a good relationship, monitoring performance, and managing deviations. That means that you will be responsible for coordinating with internal stakeholders and following up on the results for our outsourced partner.Why should we choose you? We are looking for someone with experience from management and/or contracts in customer service. Relevant education is a plus but not a requirement. In this role you need to be able to manage Microsoft office.As a person, you have good collaboration and communication skills. You are someone who love to achieve results and know that working structured and finding solutions will get you there.This role requires traveling so you can be visible and present at our locations. With this, you need excellent skills within one of the Scandinavian languages and English. Your main location can be in Oslo, Copenhagen, or Gothenburg.Why should you choose us?At Elkjøp Nordic you will receive great onboarding and training to set you up for success in your new role. You will be a part of a fast-paced, fun, and exciting workplace. We are at the forefront in both technology and customer experience, and always eager to find new and better ways.We have been around since 1962 and have a thriving business, with a strong culture that is the foundation of our success. Our common goal is to always make sure our customers are happy, and our values Responsibility, Engagement and Efficiency guide us in everything we do. With us, your engagement, ambitions, and commitment will take you far – because we love to help colleagues grow and find exciting new opportunities within the company.Elkjøp Nordic is owned by Currys (UK), one of the world’s largest electronics retailers, employing over 42.000 people in nine countries. This is why we say, “start here – go anywhere”, and how you have endless opportunities in our amazing world of technology. To continue our success, we depend on a diverse team, and we do our best to make everyone feel welcome and inspired to join us, because we believe that the true value of diversity is utilized when we are different together.Do you think this sounds exciting? We are looking forward to receiving your application and hope you will tell us why you want to work with us, what your expectations to us as an employer are, and what you can contribute with. Please note that we use assessments in our recruitment process, and we also perform background-checks on those we wish to hire.

Nettverk Facebook LinkedIn Sektor Privat Sted 0402 Oslo Bransje Elektronikk Stillingsfunksjon Kundeservice, Ledelse, Koordinering

Nøkkelord Leverandør, Ledelse, Kundeservice, Retail

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Spørsmål om stillingen Kontaktperson Gina Midtsian Stillingstittel Head of General Service Telefon 95 80 99 58 Send melding

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