BeskrivelseWe are looking for a results driven retail Store Manager to be responsible for the management of our store at Trodheim.The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.Being part of our retail team means that:You enjoy working in a customer facing role,You are driven by providing excellent customer services,You are confident in handling our customer's money in a fast-paced environment,You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,You are friendly, collaborative and have a positive attitude.Maximize daily foreign exchange revenues.Monitor the store revenues and encourage cashiers to achieve goals.Promote and sell pro-actively all products offered by the Company, including, but not limited to pre-paid phone cards, guides, videos, etc. (ancillary products) and ensure cashiers do so.Maximize cross-selling opportunities and supervise that cashiers do it.Monitor competitor's ratesOrganize and participate in the "hot spots visits"Organize and participate in events to promote our brandResponsibilitiesWhat you will do on daily basis:Interact with customers face to face to receive and process all of Ria's products such as money transfers, money orders, selling and buying foreign currency.Accurately verify or enter the customer's information on our systems.Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.Recognize problems, issues or complaints during queries and propose solutions or escalate to the management team.Keep up to date with Ria's products, services, and policies.Balance your cash register and prepare cash for bank deposit.Prepare your daily transactions record.Perform other duties as assigned or requested by your colleagues and superiors.Organize the branch stocks levels and balance the store quickly and without mistakes.Supervise that counter positions are ready at all times when on duty to serve Customers.Responsible for the store internal and external appearance and organization.Being responsible for the order of the inner counter and comply with Quality Standards (including internal and external appearance and organization of the office).Monitor cashier´s performance.Check daily reports and perform the necessary administrative tasks: timetables, store balances.Carry out spot checks to cashiers under dual control.Ensure that the Company established procedures to accomplish regulations, AML and Security in the Work Place are implemented at all times.Keep cahiers updated on any applicable information.QualificationsWhat we will look for you to have:Ability to work flexible schedules, including weekends;Some computer knowledge with ability to use MS Word and Excel;Cash handling experience is highly preferred;Strong customer service skills;A valid work permit is a must.Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers.

Dronningens gate 15, 7011 TrondheimStort kartHybridkartFlyfoto